September 22, 2021 @ 10:00 AM – 1:00 PM EDT
How do office hours work?
Drop your questions in the #officehours Slack channel any time they come up for you! I’ll answer them during scheduled Office Hours (see date and time on this page). If you are free during the Office Hours we can converse back and forth if needed!
What questions can I ask?
Anything that pops up! If I can’t answer your question directly I am happy to do the Googling for you and get you the answer(s) you need.
Will you log into my site and fix something?
If you are a member of the Wellspring Tier, yes! Your level of membership comes with 15 Minute “Pop-ins” every month. That means I can log in to your site and do something directly for you.
What if I have a question outside of Office Hours?
You can drop your question in the #officehours channel as they come to you – don’t wait! If you need me to work with you on an issue right then and there, please book a 1:1 with me from your account (so you’re sure to get your member discount) or consider upgrading your account to the Wellspring tier for any time support.
Am I guaranteed to have my questions answered during Office Hours?
It depends on how active the channel is that day! I do my best to get to everyone every week! That said, no there is no 100% guarantee, but if I don’t get to your question one week, you’ll be first in line the following week.